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ERLAUTERUNG:Tomtom webfleet handbuch
Monitor your vehicles, reduce costs and increase safety with WEBFLEET. Identify the driver best suited to a new assignment to minimise time on the road and keep service levels high. Keep customers happy with best-in-class ETAs and optimise your orders easily.
Get real-time and historical insight into how you use fuel. Spot trends or anomalies on the fuel efficiency dashboard and take action to cut your consumption. Use our Savings Calculator and see how you can benefit from a fleet management solution. Download the eBook today and find out how to get your fleet running costs under control. The new eBook from Bridgestone and Webfleet Solutions examines the issue of transport fleet costs in depth.
Get exclusive insight on the impact of COVID on transport, the factors that drive up costs and the steps you can take to control them. In this time of widespread concern regarding the COVID virus and its impact across the globe, our utmost priority remains the well-being and safety of our employees and their families, but equally important to us, is to continue serving our customers, the best way possible. Global telematics leaders Webfleet Solutions and Geotab have combined and analysed trip data from 3 million connected vehicles across Europe and North America.
The findings provide insights that would otherwise be impossible and can support businesses and governments as they plan the road to recovery. Once you start using our basic vehicle tracking solution WEBFLEET LITE, you will find it easy to always know where your vehicles are. Stay in control and focus on what you do best. WEBFLEET can help your business. Want to find out how? Give it a try. Get a demo or speak to a specialist today.
Tiger Plumbing, Heating, Air Conditioning and Electrical Services provides sales, service and installation to residential customers throughout the Illinois side of the St. Louis metropolitan area. The company, founded inhas technicians and other staff driving 28 vehicles throughout their service area. According to Todd Kiefer, Tiger Services' General Manager, Before purchasing the Webfleet Solutions system, integrated with ServiceTitan, we were just guessing where our guys were at any given time.
Tiger Services was also committed to improving its dispatching process. Finally, the company wanted to move away from dispatching jobs via calls and texts. This was an inefficient process, as it required the drivers either use a hands free system or pull over and use their mobile phones to get information on their next job.
The integrated Webfleet Solutions and ServiceTitan system provides complete visibility into where its vehicles are and what its technicians are doing. Dispatchers are also able to send jobs directly to the device in the vehicle. He estimates that techs are able to complete two to three more jobs every day. The company has also gone from 12 to 28 vehicles, to meet the demands of its growing business. Kiefer also reports improved workflow and better visibility as a result of the auto-arrival feature enabled by the Webfleet Solutions-ServiceTitan integration.
Now, when a tech arrives within yards of a job, the system automatically notes this — eliminating the need for them to inform dispatch. Now, Kiefer can see exactly where the technician is located, and direct them to a parts supply store if that is closer and more efficient. Because Tiger exclusively services residential customers, maintaining service windows is extremely important. Webfleet Solutions and ServiceTitan have reduced errors and incidences of our techs arriving at the wrong address, helping us honor those commitments and keep customer satisfaction high.
Having turn-by-turn directions — and the ability to monitor traffic and road closures has also helped drivers meet their customer service windows. Recently, when flooding took out a bridge on a main travel route, dispatchers were able to quickly alert and re-route all affected techs so that they were able to easily get to their next job with minimal delays. Kiefer uses the OptiDrive reports to keep technicians accountable for their driving and goes over any driving incidents — harsh braking or steering, speeding — with techs.
They also acknowledge the technicians who are driving well in the weekly team meeting. Each one of our vehicles on the road is a reflection of our company, said Kiefer. So making sure our techs are driving safely is good business. Because Illinois is a hands-free state, it is important to note that with the combined ServiceTitan — Webfleet Solutions solution, Tiger Services' technicians have no need to use their mobile devices.
Their next job comes in directly to the Webfleet Solutions PRO driver terminal. They simply press one button to start the job. They are routed to the right address, and the dispatch team back at the office is notified that they are on their way with an Estimated Time of Arrival. We saw our investments pay off right away. Not only has it lead to more jobs every day — but more revenue overall for our business. Pine Tree Food Equipment has been providing quality repair service for commercial cooking equipment since The company has grown over the years and currently employs 35 people and has three locations in Gray, Brewer and Saco, Maine.
Pine Tree has been a member of the Commercial Food Equipment Service Association CFESA sinceand became a CFESA certified company in March In addition, the firm frequently faced questions from customers about their billable services. Pine Tree began using WEBFLEET in WEBFLEET has saved us so much time and paperwork, says Poulin. Those efficiencies alone probably paid for the system in the first year. The simple concept of maintenance reminders has offered a huge business boost for Pine Tree.
In our business, your vehicle is your lifeline. We drive our vehicles up to and beyondmiles and when they are well maintained, you can do that. With one touch of a button, we can send a service call out to a driver. The driver then acknowledges the job, completes the call and updates the work order with their notes. All that information flows directly back into the dispatch system.
They freak out if the system ever goes down, chuckles Poulin. Some use it to find the best routes to their destination. Others use it for traffic alerts or to find the best gas prices. Everyone sees value. Dispatch uses their integrated dispatch system and WEBFLEET solution to optimize routes, which helps to increase efficiency and contributes to better customer service. They have the WEBFLEET screen open constantly, so can see driver locations.
For instance, they might get a service call, and note that a driver is passing through the town at that moment and able to swing by. It saves our drivers from doubling back and the customer gets help more quickly. Overall, Pine Tree has realized a huge customer service advantage from using WEBFLEET.
On average, our guys do 4 to 8 service calls a day, says Dan Poulin. Now, our technicians are back to working an 8 hour day. Before WEBFLEET, we were technicians. Our productivity and efficiency has gone way up. Founded inInterstate Bus Lines has grown to become a leader in the public transportation sector in the Free state and operates in the area that includes Thaba Nchu, Bloemfontein, Botshabelo, Soutpan and Brandfort. The operation comprises a fleet of commuter buses and 32 luxury coaches through Big Sky Coaches and employs people.
The company transports over 50, passengers daily and its buses travel more than 17 million kilometres a year. Interstate looked to boost productivity by introducing new fleet management systems. When Imperial Holdings acquired a majority stake in Interstate Bus Lines in Decemberthe operation was already one of the best in the Free State transport industry. However, with the new acquisition, Interstate looked to boost productivity by introducing new fleet management systems based on the most modern, innovative technology.
With a growing fleet, Interstate urgently needed a system that would also improve its passenger engagement and gather detailed insights on customer satisfaction. Furthermore, the company was unable to access historical data so it could plan for the long-term, improve its service, and allocate resources daily.
From a safety and service delivery perspective, we need to know exactly who is in which vehicle and where they are at all times. This presented a challenge as Government needs companies to account for every vehicle, prove they were at a specific location at a specific time, and adhere to public transport schedules. WEBFLEET was the only system to meet each of our specific requirements, which included accurate tracking, updating locations every minute, and a driver identification system that doesn't rely on battery power.
According to Hudson, it took eight months for the company to interview and find the right telematics company. When Interstate finally met with Webfleet Solutions for a demonstration of the WEBFLEET fleet management and vehicle tracking system, the choice was easy. Before we worked with Webfleet Solutions, we struggled to access our data, which meant that an open API system was extremely important to us, Hudson says.
Also, we wanted a company that would be willing to work closely with us and take the time to understand our needs in a real partnership. As Interstate has its own workshop, Webfleet Solutions conducted extensive training to ensure that its team of skilled technicians and artisans were well-versed in the system. Webfleet Solutions supplied the hardware needed to manage our business, along with the administrative passwords to access the system from the cloud, so we can fix any problems immediately as they arise.
This has minimised delays and ensured our operations run at optimal levels. To improve your webfleet. Allow us to personalize webfleet. Pardot Prospects : We would like to contact business visitors when they show interest in our product and solutions. To do this, we use a marketing automation tool called Pardot.
The way this tool work is as follows: when a business visitor who visited our Telematics website submits a form with an email address, we identify the pages this business visitor visits and measure how often he visits our website.
By doing so, we are able to provide business visitors with relevant content via email which for the avoidance of doubt we will only send if a business visitor has consented to this. Pardot Customers : We would like to understand the business needs of our WEBFLEET customers. The way this tool work is as follows: after a customer has logged into WEBFLEET, we identify the pages this customer visits and measure how often he logs into WEBFLEET.
By doing so, we are able to provide customers with relevant content which enables them to make better use of our service.
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